- June 18, 2018
- Posted by: noordeloos1968
- Category: Change & Conflict, Communication & Collaboration
If someone denies clear facts, you can safely assume that it’s their emotions that are leading them away from reality. Instead of the typical response to try and present more facts and arguing about the quality of evidence, you may want to consider a strategy called EGRIP: Empathy, Goals, Rapport, Information, Positive Reinforcement.